Our website address is https://instacare.ae. We are Instacare Dubai — a professional laundry, dry cleaning, and home care service operating across Dubai, UAE.

This Privacy Policy applies to all personal data we collect through our website, mobile apps, WhatsApp, and any other interaction you have with Instacare. By using our Platform, you agree to the collection and use of information as described in this policy.

We only collect data that is necessary to provide and improve our services. Here is exactly what we collect and why:

When visitors leave comments on our website, we collect the information shown in the comment form — including name and email address. We also collect the visitor's IP address and browser details to help detect and prevent spam.

If you use the Gravatar service, an anonymous version of your email address may be shared with them to display your profile picture. After your comment is approved, your profile image may become visible alongside your comment.

If you upload images or files to our website, please ensure they do not contain embedded location data (EXIF GPS). Visitors to the website may be able to download these images and extract location information from them.

When you send photos to us via WhatsApp (for example, photos of your stroller or car seat for a quote), these are used only to assess and process your service request and are not shared with any third party.

We use cookies to improve your experience on our platform. Below is a breakdown of the types of cookies we use:

You can disable cookies in your browser settings at any time. Note that some website features may not function correctly without cookies enabled.

Some pages on our website may include embedded content such as videos, images, or social media posts from other websites (e.g. YouTube, Instagram). These external websites may collect data about you, use cookies, and track your interaction with their embedded content.

This embedded content behaves exactly as if you had visited those third-party websites directly. We recommend reviewing the privacy policies of any third-party service before engaging with their content.

We may share limited data only in the following specific circumstances:

You have the following rights regarding your personal data. To exercise any of these rights, contact us at info@instacare.ae:

We will respond to all data rights requests within 30 days. Some data may be retained where legally required.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse:

Your data is primarily processed and stored within the UAE. In some cases, data may be processed by third-party services (such as spam detection or payment gateways) that operate in other countries. We ensure all such providers maintain appropriate data protection standards.

Visitor comments may be checked through an automated spam detection service. Password reset emails may include your IP address for security verification.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our Platform after any changes means you accept the updated Privacy Policy.