This website is owned and operated by instacare.ae. Throughout the site, the terms “we”, “us” and “our” refer to instacare.ae. By using this website (the “Site”), our mobile applications (each an “App”) (the Site and Apps are collectively, “Platform”), you signify your acceptance of these terms and conditions of use (“Terms of Service”), and the Privacy Policy. If you do not agree to all of these Terms of Service, and the Privacy Policy, do not use this Platform any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. instacare.ae offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Liability of Instacare.ae and Its Licensors and Partners. The use of the Platform or the Contents is at your own risk. The Contents in this Platform could include technical inaccuracies, inaccurate nutrition facts or typographical errors. instacare.ae may make changes or improvements at any time you expressly agree that use of instacare.ae service, the platform, and the internet is entirely at your own risk. Instacare.ae, the platform, and its contents are provided on an “as is,” “as available” basis. to the extent permitted by applicable law, instacare.ae disclaims all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose, with respect to instacare.ae service, the platform, or its contents or with respect to any information, services, provided through or in connection with instacare.ae; instacare.ae does not adopt any representation or warranty of any manufacturer or merchant of any such information, service, or s. Instacare.ae makes no representations or warranties of any kind as to the availability, reliability, correctness, accuracy, content, or otherwise of any information, services, or s obtained through the platform. Instacare.ae does not warrant that the functions provided by the platform will be uninterrupted or error free, that defects will be corrected, or that this platform or the server that makes it available is free from viruses or other harmful components. neither instacare.ae nor any of its directors, employees, shareholders, affiliates, agents, representatives, joint venture parties, independent contractors, third-party information providers, merchants, or licensors (collectively, “instacare.ae parties”) shall be liable, in contract or in tort, for any damages of any kind, including, without limitation, compensatory, direct, indirect, special, incidental, consequential, or punitive damages; loss of data, income, or profit; or loss or damage to property, arising out of or in connection with the use of, or the inability to use, the platform, instacare.ae, or the internet. Instacare.ae liability shall be limited to providing you with a refund for any that is returned. Your sole and exclusive remedy hereunder shall be for you to discontinue your use of instacare.ae and to terminate this agreement. Instacare.ae reserves the right to limit your order or the quantity of a specific you may order.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Platform, use of the Platform, or access to the Platform or any contact on the website through which the service is provided, without express written permission by instacare.ae. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. United Arab of Emirates is our country of domicile. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. If you make a payment for our s or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement. (if applicable) We accept payments online using Visa and MasterCard credit/debit card in AED. Your Account if you use this Platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. instacare.ae reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 Years Old, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our s for any illegal or unauthorized purpose nor may you, in the use of the Platform, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our s are subject to change without notice. We reserve the right at any time to modify or discontinue the Platform (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or of the Platform.
SERVICES
We have made every effort to display as accurately as possible the colors and images of our s that appear at the website. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our s or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any s or services that we offer. All descriptions of s or pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any at any time. Any offer for any or service made on this site is void where prohibited.
We do not warrant that the quality of any s, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Platform will be corrected. instacare.ae will NOT deal or provide any services or s to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our Platform. You agree to promptly update your account and other information, so that we can complete your transactions and contact you as needed.
REFERRAL PROGRAM
• Referrers cannot refer themselves or create multiple, fictitious or fake accounts.
• To qualify for a referral reward, your Friend must not be an existing User and must be a first-time User of instacare.ae as a result of your referral.
• Referral reward will be credited after the invited friend places an order and it gets delivered successfully.
• Reward balance may take up to 3 working days to be credited in your account.
• Instacare.ae has the right to validate referral rewards and confirm or deny the transaction on its sole discretion.
• Instacare.ae have the right to make any changes on the referral program or the reward value or cancel the program without prior notice at its own discretion
THIRD-PARTY LINKS
Certain content, s and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, s, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party s should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
Debit / Credit Cards
• We accept payments using Visa and MasterCard credit/debit card.
Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:
• Credit or Debit cards must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
• The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
• The customer refund procedure might take up to five working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Platform that contains typographical errors, inaccuracies or omissions that may relate to descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Platform or on any related website has been modified or updated.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Platform will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at anytime, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all s and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall instacare.ae, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any s procured using the service, or for any other claim related in any way to your use of the service or any , including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or ) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless instacare.ae and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Platform.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements and any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
CHANGES TO TERMS OF SERVICE
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Damaged Items
Any damaged item must be reported within seven (7) days of the date of delivery of the garments to support@instacare.ae, we reserves the right to reject any claim made more than seven (7) days after the successful delivery of the garments to the customer.
Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against color bleeding, color loss, or shrinkage of garments associated with a manufacturing defect. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears associated with the conditions a garment is exposed to during wear. Damages to garments may occur due to our cleaning and ironing processes, as well as due to defects in the fabric, material, stitching of the garments. We will, to the best of our ability, assess the damages impartially and determine the root cause of the damage.
For any items deemed damaged because of our process, Instacare may reimburse you by paying up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment. In comparison, the industry standard pays up to Five (5) times the cleaning charge. Any damaged items must be reported support@instacare.ae and inspected by Instacare within seven (7) days through digital photos, videos and in-person.
For any items deemed damaged because of a perceived defect, Instacare may reimburse you by paying up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment.
Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, Instacare’s aggregate liability shall in no event exceed an amount of AED 500.00 or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.
Claims made more than seven (7) days after delivery will be assessed on a case by case basis.
In case any damaged item claim cannot be resolved amicably according to terms and conditions, Instacare will refer the customer to file a claim with the applicable consumer rights authority. The resolution of the claim will be as per the terms of the impartial decision made by the independent authority.
Lost Items
Any lost item must be reported within seven (7) days of the date of delivery of the garments to support@instacare.ae or through whatsapp chat.
All claims are reviewed on a case-by-case basis. Items are considered lost ten (10) days after the initial claim has been made. In line with industry practices, any reimbursement for an item deemed lost by Instacare shall be limited to ten (10) times the charge for treating the garment. In comparison, the industry standard pays up to five (5) times the cleaning charge.
Instacare shall not take responsibility for any loose items lost when submitted in a Instacare bag, such as watches, jewelry, cash, wallets, cufflinks, car keys, badges or any other such items regardless of their value.
Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, Instacare’s aggregate liability shall in no event exceed an amount of AED 500.00 or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.
In case any damaged item claim cannot be resolved amicably according to terms and conditions, Instacare will refer the customer to file a claim with the applicable consumer rights authority. The resolution of the claim will be as per the terms of the impartial decision made by the independent authority.
DELIVERY POLICY
We deliver our s in Dubai UAE. Shipping will be done by our delivery team. Delivery within Dubai shall be done for ironing within 24hours and for washing & dry-clean within48hours from 11 AM to 10 PM. Delivery Fees will be a Flat Rate of AED5 on order less than AED30 and FREE delivery on order above AED30. Avoid any delivery delay by providing your full address along with your contact details.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@instacare.ae